FAQ

FAQ

Here we have collected some of the questions we often get. Before you call us or contact us via e-mail or contact form, we recommend to see if you can find the answer to your question here. We update the list of questions continuously.

Invoice

Why does my invoice not have its own line for the paper can?

The size of the residual waste bin determines the fee - You will not see a separate line for the paper bin on your invoice. It is now included in the residual waste / subscription. This applies to some of the North Sea municipalities.

How often do you send an invoice?

For households / homes, we bill four times a year:

  1. deadline: 01.01. - 31.03. Invoice arrives in January and is due 20.02.
  2. deadline: 01.04. - 30.06. Invoice arrives during April and is due 20.05.
  3. deadline: 01.07. - 30.09. Invoice arrives in July and is due 20.08.
  4. deadline: 01.10. - 31.12. Invoice arrives during October and is due 20.11.

For cabins / holiday homes we bill twice a year:

  1. deadline: 01.01. - 30.06. Invoice arrives during March and is due 20.04.
  2. deadline: 01.07. - 31.12. Invoice arrives during August and is due 20.09.

Can I have an invoice emailed?

Unfortunately, we do not have a fixed invoice delivery system per. email today. You can choose between receiving an invoice per. mail, such as eF invoice, contract giro or EMF (for companies).

The residence is not in use / holiday home is not in use. Do I have to pay a fee?

If the home is not in use, you can send a written application to get a reduced subscription for leisure renovation. You can do this here.
If your holiday home is not in use, you must still pay at least one leisure subscription according to our regulations. See our regulations. There may be grounds for total exemption from the renovation fee if the dwelling / holiday home is in decline or used as storage. If so, you must send us an application, and the condition of the home / holiday home must be documented. Submit application here.

Why has cohabitant received an invoice? I've always received it before.

It may be that you have a cohabitant / spouse who has previously paid an invoice in your name from their online bank. Then the eInvoice agreement may have been linked to the cohabitant / spouse's name, if the cohabitant / spouse has accepted «eInvoice - yes thank you to everyone». This does not have to be an invoice from ReMidt IKS. Our partner Nets runs a check against the banks' eInvoice register when an invoice from us is sent out.

I have received claims in Vipps, but do not want to.

If you received an invoice from us in Vipps without your request, it is probably a setting in your Vipps app that is the cause. This can be disabled as follows: Open the Rocker app, select Profile, then "Bills and e-Invoices." Here you can remove options for receiving eF invoice in Vipps.

Calculation of the amount for sludge emptying is not correct, why is the sum as high as the entire annual fee when the invoice is for the quarter?

Under the heading «Annual leave. per unit »is the unit price per m3. If your tank is 4m3, the unit price is multiplied by 4, then divided by the number of quarters in the sum.
Example: ($ 227,25 * 4m3 = $ 909. $ 909/4 quarter = $ 227,5).
The same applies to sludge invoices for leisure subscribers, but there the unit price is multiplied by the number of m3 and then divided by two, since we invoice leisure only twice a year.

Why do I get the same e-invoice, with the same amount, KID and invoice number, in two different banks?

An e-invoice agreement is linked to you as a person and not your bank, so it will be able to appear in all the online banks you are a customer of. If you pay the invoice in one, it will disappear from the other. If you experience problems with this, contact your bank.

Why am I getting more bills from you?

One reason why you have received more bills may be that you have more properties, for example housing on one property and cottage / holiday home on another property. It may also be that you have accommodation and cottage / holiday home on the same property, even then you will receive two separate bills.
Renovation for housing and cottage / holiday home are billed separately. Housing four times a year (January, April, July and October) - and cottage / holiday home twice a year (March and August).

I haven't said "Yes thanks to e-invoice", but still get it.

Prior to this year's first billing, a check was made against the banks register called "eF invoice - Yes thanks to everyone". What you do if you have thanked "yes thanks to everyone" is that you agree to receive invoice as eF invoice from all suppliers that offer eF invoice. Thus, an e-invoice agreement was automatically created for all who had set this setting.
We have learned that many people do not realize that they have "thanked them" and have thus signed up for this service without necessarily wanting it.
If you do not wish to receive an invoice via eF invoice, we therefore recommend that you go into your online bank and turn off the choice for this, or contact the bank if necessary.

Can the maturity of one invoice be postponed, since there is maturity on the same day in leisure and household?

Contact us at company post @remidt.no, via our contact form or 72483700 we will help you find a scheme for this.

Why do I get an invoice for leisure renovation?

Anyone who is registered as the owner of a leisure property is required to pay a renovation fee. This applies regardless of how much leisure property is used. Leisure renovation fees are imposed through your local waste disposal regulations.
There may be grounds for total exemption from the renovation fee if the holiday home is in decline or used as a warehouse. If so, you must send us an application, and the condition of the holiday home must be documented. Apply for exemption here

Why have I been purring without receiving an invoice?

If you have only received e-mails from us, you probably have not discovered that you have received an original invoice. An invoice can be sent either by mail, as an e-invoice or as a contract direct. Here are possible reasons why you did not receive your original invoice based on the billing method you selected:

  • In the mail: If we have sent you an invoice in the mail, we reckon the person sent and received unless it comes back with us. If it comes back, we note this, check the address, and resubmit with a delayed payment deadline.
  •  As e-invoice: Invoice sent as e-invoice must be approved for it to be deducted. Check if you have an e-invoice lying in the bank that is not approved. If you have not, you may want to check if, for example, cohabitants have received the e-invoice (see separate section "Why has cohabitant received an invoice? I have always received this before")
  • As a contract giro: If you have a contract giro agreement with us, the amount will be deducted automatically on the due date. You should see this in your due date. Possible reasons why the amount has not been deducted may be, for example, that there was no account coverage at maturity, or that you have set an amount limit lower than the invoiced amount. (In the latter case, you should have received a notification from us).

I have received an invoice from you, but I have never heard of you. Who is ReMidt IKS?

You can read more about us here: What is ReMidt IKS

Our services

Can I get 80-liter cans for food waste and glass and metal packaging?

No. The smallest can is not offered for these types of waste. These cans are so low that they have to be lifted onto the car when they are to be emptied. For the sake of good HSE for our renovators, 140 liters is the smallest size you can get for food waste and glass and metal packaging.

I'm going to build a cabin - when do I have to start paying fees?

In the renovation regulations, it is described that the building permit is the starting point for when the recreational renovation fee starts.
Here you will find both regulations and guidelines. The fee starts six months after the building permit has been granted.

There are several reasons behind the provision that fees start six months after the building permit has been granted:
- There is no requirement for when a cabin is to be completed
- The only requirement is that you have to start the project within three years after the building permit has been granted
- It is often the case that there is the most activity and waste during the construction period
- When you pay a fee, you are given access to free delivery of waste at all our recycling stations
- The same applies to free delivery of waste at our leisure recycling points.

How long the processing time is ReMidt?

In cases that require processing according to the Administrative Law, we normally have a processing time of three weeks.

I have sold my house. Do I need to notify? ReMidt?

No, you don't need to do anything. The land registration papers for the property transfer will be submitted and updated in the national property register by the Mapping Authority. ReMidt retrieves information from the property register every day.

I have applied for exemption from renovation and have not yet received an answer

When you apply for exemption from renovation, you will receive a confirmation from our customer center when the application is received. We usually have three weeks' processing time, but due to the large demand, a somewhat longer case processing time can be expected. The exemption will not apply until you have received a response to a decision in the case. This means that you must continue to pay the waste collection fee until you have received this from ReMidt. read more about exemption rules

 

Do I still have to pay a renovation fee after applying for an exemption?

If you have been granted an application for an exemption, you must not pay a waste collection fee. Have you, on the other hand, applied for an exemption, and not received a response to the application with a decision from ReMidt, you must continue to pay until you are granted the application. If your application for exemption is rejected, you must still pay the fee. read more about exemption rules.

I want to change waste junk, how do I do it?

If you want to switch to smaller or larger cans, you can do this via the form here on the website, change the can.
If you want to report a damaged can, you can send a message via contact form on our website. You can also call the customer center directly.

Can I order a waste taxi?

Waste taxi is an offer in all municipalities there ReMidt jobs. The service is available to household subscribers, not to owners of cottages and holiday properties. You can read more about the scheme and order a waste taxi on this page: www.remidt.no / avfallstaxi /

Do I find cabin renovation in the emptying calendar search?

Cabin renovation has a different route structure than household renovation. The leisure properties are not included in the search for emptying calendar. You can find more information about cabin renovation at this page. Here you can check in the map where the nearest return points and recycling stations are.

When are you going to collect food waste and how many cans should I build cans for?

We introduce a new waste disposal scheme in ReMidt in the period 2021 -2022. Then everyone will get their own can for food waste and glass and metal packaging. If you have an agreement on home composting, you will not receive your own bin for food waste. Food waste will be emptied every 2 weeks. There will then be 4 cans plus a sack for plastic packaging. Read more about the new scheme.

Can I have a discharge calendar sent for the second half?

In some of our municipalities, the emptying calendar for the second half of the year is not available until about June 1st. It will then be made available when you search your address in the address search on this page: www.remidt.no
If you want to make sure that you catch up on any changes that occur during the year, we recommend that you sign up for free pre-emptive notification by text message or email.

Where can I get beach cleaning bags?

Bags for beach cleaning can be picked up at our recycling stations. After you have cleaned and delivered the waste, it is important to notify someone who works at the plant, so that we can register the quantities.

Homepage

Where can we get bags for plastic packaging?

When the plastic packaging bags are almost empty, do the following: Tie an empty bag or ordinary carrier bag to the can for glass and metal packaging on emptying day, and the renovator will leave new bags. You can of course also visit one of our recycling stations during opening hours, and you will get new bags with you.

How do I find my emptying calendar?

Enter your street address or your farm and farm number in the white field in the big green box. Then your address will appear with the name of the municipality (it happens that it is the same street name in several municipalities), click / select the correct box. Then there will be an opportunity to subscribe to notification, calendar or download. Read more about how to find your emptying calendar.

 

I'm going to make a new can hide, how big am I going to make it?

You should set aside plenty of space. During the period 2021-2022, everyone gets in ReMidt area four waste bins plus a plastic bag.  Read more about the different can sizes we offer in ReMidt and find the dimensions of the containers.

 

I live in one condominium and can't find my emptying calendar, what do I do?

If you do not find your address when you enter it in the white field, you must enter the name of the residential team. Then the emptying calendar should be displayed.

I want to change waste junk, how do I do it?

If you want to switch to smaller or larger cans, you can do this via the form here on the website, change the can.
If you want to report a damaged can, you can send a message via contact form on our website. You can also call the customer center directly.

What is ReMidt?

environmental company ReMidt IKS is an inter-municipal company with 17 owner municipalities in Trøndelag and Møre og Romsdal. The company provides services to residents related to household waste and sludge. Read more about who we are.

Do I find cabin renovation in the emptying calendar search?

Cabin renovation has a different route structure than household renovation. The leisure properties are not included in the search for emptying calendar. You can find more information about cabin renovation at this page. Here you can check in the map where the nearest return points and recycling stations are.

I do not find an empty calendar for the cottage / holiday home, even though it has street address.

Empty calendar is only available for domestic renovation. Return points and containers that are exposed to cabins and holiday homes are normally emptied every 14 days or every week, depending on whether it is high or low season.

Can I have a discharge calendar sent for the second half?

In some of our municipalities, the emptying calendar for the second half of the year is not available until about June 1st. It will then be made available when you search your address in the address search on this page: www.remidt.no
If you want to make sure that you catch up on any changes that occur during the year, we recommend that you sign up for free pre-emptive notification by text message or email.

Can't find my property when I search for my address in the emptying calendar?

The search searches in real time against our customer database, and the hits are automatically filtered as you type. If the search window is empty, we will not find hits in the customer base of your search term.

The reason for this may be several, but the most common one is that you have typed the address differently from what we have registered. For example, the road and the road will be different search terms.

If you live in one condominium, try searching for the name of the condominium.

If you get hit on your way but can't find your house number, you can choose another house number that is near you. It is the same route that goes in the area, so you will get the right emptying calendar or notice anyway.

Sludge Removal

I have changed the sludge plant on my property, who should I notify?

It is important that you report this to your municipality so that they can change / update your discharge permit. The municipality will then notify ReMidt so that we can set up the correct emptying frequency for your system.

Can I change how often my plant is emptied?

Yes, you can, but then you have to contact your municipality to change your emission agreement.

I want to clear the sludge system out of the ordinary route.

Then you need to contact our customer center to order an extra emptying (up to 14 days) or an emergency emptying (within 24 hours). Read more about this on our website, Sludge Removal

Here you will also find a form that you can fill out, but it applies emergency evacuation must please call our customer service center.

I want to apply for exemption from sludge, what do I do?

To apply for sludge clearance, you must contact your municipality. This depends on your discharge permit, and the municipality must consider this as they still have pollution control authority.

What is a sludge separator?

Those who are not connected to a municipal sewage network have some form of sludge separator (also called septic tank). This must be emptied at regular intervals for the drainage system to function.

What are the timber routines for wastewater treatment plants?

There are many different types of treatment plants. They have different emptying procedures. Instructions should be available at the facility.

Why is my septic tank still full right after you empty?

A sludge tank is just as full when we finish the job as when we arrived. There is a so-called "local dewatering". That is, we take the solid with us and return the "water" to the tank.

Empty tank is completely emptied.

 

Calculation of the amount for sludge emptying is not correct, why is the sum as high as the entire annual fee when the invoice is for the quarter?

Under the heading «Annual leave. per unit »is the unit price per m3. If your tank is 4m3, the unit price is multiplied by 4, then divided by the number of quarters in the sum.
Example: ($ 227,25 * 4m3 = $ 909. $ 909/4 quarter = $ 227,5).
The same applies to sludge invoices for leisure subscribers, but there the unit price is multiplied by the number of m3 and then divided by two, since we invoice leisure only twice a year.

SMS notification

Do I find cabin renovation in the emptying calendar search?

Cabin renovation has a different route structure than household renovation. The leisure properties are not included in the search for emptying calendar. You can find more information about cabin renovation at this page. Here you can check in the map where the nearest return points and recycling stations are.

Can't find my property when I search for my address in the emptying calendar?

The search searches in real time against our customer database, and the hits are automatically filtered as you type. If the search window is empty, we will not find hits in the customer base of your search term.

The reason for this may be several, but the most common one is that you have typed the address differently from what we have registered. For example, the road and the road will be different search terms.

If you live in one condominium, try searching for the name of the condominium.

If you get hit on your way but can't find your house number, you can choose another house number that is near you. It is the same route that goes in the area, so you will get the right emptying calendar or notice anyway.